Caption & Reception Issues
Reception Issues | Caption Issues
Having trouble receiving WSKG over the airwaves? Fill out the form below and we'll look into it. If it's a TV reception problem, you might also try 'double rescanning' your digital converter box. Thanks for letting us know about the issue.
*Please Note: WSQX is currently going through an upgrade project. Listeners may experience a weaker signal during this time. We appreciate your patience during this process*
CLOSED CAPTION QUALITY CERTIFICATION
All programming provided by WSKG Public Media (“WSKG”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.
REPORT A CLOSED CAPTION ISSUE
Please make sure that your feedback includes all of the information required by the Federal Communications Commission:
Your name, postal address, and other contact information, such as telephone number or e-mail address; The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved; Information sufficient to identify the software or device used to view the program; The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements; The specific relief sought; The preferred format or method of response to the feedback.
Please contact our captioning hotline or fill out the Caption Issue form:
Phone: 607-729-0100, extension 350
WSKG Public TV
601 Gates Road
Vestal, NY 13850