Derek Villareal is an intensive care nurse at a hospital in New York. Being a good nurse means caring for families, too, he says, with timely information that’s comforting. That’s become a lot harder in the crush of COVID-19.

Derek Villareal is an intensive care nurse at a hospital in New York. Being a good nurse means caring for families, too, he says, with timely information that’s comforting. That’s become a lot harder in the crush of COVID-19.