Kim Timko used to rely on Rent The Runway for dresses for weddings and parties, outfits for date nights, and professional clothes for her job as a lawyer in New York. She says the clothing-rental service is “a nice way to have expensive clothes without having to buy.”
But weddings have been postponed, parties canceled, and Timko is working from home during the coronavirus pandemic. Like many others, she has put her Rent The Runway subscription on hold. She may even cancel it.
She says renting expensive clothes just isn’t worth the money right now — or the risk of getting the virus, as unlikely as that may be.
“Any packages I get, I wipe them down,” Timko said. “You can’t really do that with a dress. A $600 dress or something — you can’t, like, Lysol it.”
Rent The Runway CEO Jennifer Hyman said in a statement: “While there is no evidence to suggest that COVID is spread via surfaces like fabric, all our garments, accessories, hangers, and reusable packaging are meticulously cleaned and steamed each time they are returned to us, and then sealed in plastic to protect them from any elements— including human touch—that they may encounter in transit to the next customer.”
Still, the company has taken a big financial hit from the pandemic. It has laid off and furloughed employees, and temporarily closed its retail stores.
Like Uber and Airbnb, Rent the Runway was founded in the wake of the Great Recession. Fueled by mountains of private capital, these companies tapped the power of smartphone apps to make it easy for strangers to share their cars, homes and even clothing. Along the way, they upended the traditional taxi, hotel and retail industries.
Now, the pandemic may upend them. As another recession looms — this one paired with a health crisis — these businesses’ survival depends on convincing customers that it is safe to share, at a time when health authorities are warning everyone to keep their distance.
The new safety regime: disinfectants and masks
Rent the Runway is not the only company emphasizing its cleanliness and safety rules to reassure customers.
Airbnb has created new cleaning protocols for hosts, including training on how to disinfect a home in partnership with former U.S. Surgeon General Vivek Murthy.
Uber and Lyft now require drivers and passengers to wear masks. They are also giving cleaning supplies to drivers. Uber is even using facial scanning technology to ensure drivers are complying.
These measures are meant to address the immediate concerns of stopping the spread of the virus. But businesses built around sharing also are being forced to adapt to a reality where customers are far more cautious about anything that brings them in proximity with other people — and, potentially, the virus. Some companies are seeking new ways to win over people’s trust.
As lockdowns lift, Airbnb sees a rise in weekend getaways
International travel is pretty much off the table right now. So is renting a shared room or apartment. The short-term rental platform Airbnb expects its sales this year to be, at best, half of what they were last year. It has cut 25% of its workforce as it tries to squeeze costs.
But Airbnb says people have started to plan trips again. As evidence of a rebound, it said the number of future stays booked by people in North America was down just 20 per cent on May 19 from the same date a year ago. Notably, though, the company has not said how much bookings plummeted at the lowest point of the pandemic.
In a reflection of the ongoing threat of the coronavirus, about half of recent bookings are for rentals within 200 miles of where people live. In other words, they are choosing destinations they can drive to.
Murry Evans got tired of being cooped up in his Atlanta apartment.
“I’m sitting in my condo here in Atlanta, just on Zoom all day long,” he said. He has used Airbnb for a couple of weekend getaways to the North Georgia mountains.
“It’s just been to get out of the house and get into the outdoors where I can go hiking,” he added.
He says staying at an Airbnb in the mountains feels like less of a risk than going to movie theaters, which have recently reopened in Georgia. He brings along disinfectant wipes to clean frequently touched surfaces, like doorknobs and refrigerator handles.
“My sense is if I take the proper precautions, it’s going to be just like I’d take the precautions when I’m in my own home,” he said.
Trading a crowded bus for car-sharing app Turo
For some sharing companies, the pandemic may even create opportunities for more business.
The app Turo lets users rent other people’s cars. Alexis Jordan is now using it to commute from her Washington, D.C. home to her job at Suburban Hospital in Bethesda, Maryland — a trip that she took by bus before the pandemic.
Jordan said she does not feel comfortable on public transportation right now.
“A lot of people would get on the bus and not wear a mask. And I just felt like Metro wasn’t really taking the proper precautions,” she said. “I felt more exposed.”
She considered taking Uber or a taxi, but was reluctant “because I’m still in close proximity with someone else,” she said.
Now she wears a mask when picking up her car and, like Evans, carries wipes to clean the steering wheel and door handles.
In early April, Turo’s bookings had dropped 75 percent from a year ago — similar to the ridership drops Uber and Lyft reported at the height of the pandemic. But Turo says demand is now starting to come back, with bookings over Memorial Day weekend down 11 percent from a year ago. Uber is also seeing more rides during rush hour in cities that are lifting stay-at-home orders, according to Andrew Macdonald, head of its global rides business.
At Turo, the rebound is being driven by local trips, thanks to commuters like Jordan and others who just want to get out of the house.
People want to take “leisurely drives,” said Andrew Mok, Turo’s chief marketing officer. “They book a car, they drive up Pacific Coast Highway or they drive down to Santa Cruz from San Francisco and they drive back home.”
The economic toll of the pandemic could also encourage more people to start renting their cars on Turo, Mok said.
“In a recession, folks are going to be looking even harder to make ends meet,” he said. “If they can share their cars for a few days a week or a few days a month to offset all or most of their vehicle expenses, they’re going to really consider doing that. We think that’s going to be a huge tailwind for car sharing on Turo.”
Jordan may be one of those people. “I don’t really see myself getting on any public transportation for a while, maybe a year or two,” she said.
She is thinking about buying a car — and renting it out on Turo.